All full price items are eligible for a refund. The total amount refunded or credited will be minus original shipping charges.

Refunds are reversed onto the original form of payment, i.e. credit card or credit note. Store credits are valid for 12 months from the date of issue. Shipping costs of returning an item is the responsibility of the customer (we can help with label creation if you need!).

For exchanges, if you would like to return your item for another size or style, you will need to return and order the size you need. We do offer free return labels on all size exchanges (new order required for free return label).

Unsure of what size to purchase or have questions about a garment? We are here to help! Email contact@raskana.com

All sale or outlet items are final sale unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, we can get you a refund of the amount paid.

Items purchased during a promotional sale where a discount has been applied at checkout (manually or automatically), are eligible for a refund. The total amount refunded or credited will be minus original shipping charges. Shipping costs of returning an item is the responsibility of the customer. This excludes sale items. Sale items purchase with promotional code will not be eligible for a refund.

Full price items purchased with a welcome code are eligible for the same returns procedure as full-priced goods.

We make every effort to provide goods of the highest quality to our customers and we hope that you never receive a faulty product from us. If, on the rare occasion, this does occur, please contact us immediately at contact@raskana.com and ensure you include your order number and a photo of the fault within your email.

We will get back to you as soon as we can to fix the problem!

Return requests can be made via email through contact@raskana.com. Please have your order number handy.

Your return request must meet the guidelines outlined above. RASKANA reserves the right to deny the return if the item(s) fail to meet our return policy requirements.