Please email us a return or exchange request within 14 days of your order being received, or Log In to your RASKANA account to do a self-serve return. RASKANA will then provide a free of charge return label. Items must then be returned within 30 days in original condition, unaltered, unwashed, with all tags attached. We do charge a flat restocking fee of $6 for each returned item, deducted from your refund. NOTE: We do not charge restocking fees for any sizing exchanges. Basically, we recommend just trying on your clothes for fit and then deciding if they are good to go or not.
Before returning, please read through the conditions below to ensure your item is eligible for a return.
Email for questions: firstname.lastname@example.org (We try and get back to all requests promptly, we are very friendly we promise!
All full price items are eligible for a refund. The total amount refunded or credited will be minus original shipping charges and restocking fees ($6/returned item).
Refunds are reversed onto the original form of payment, i.e. credit card or credit note. Store credits are valid for 12 months from the date of issue. Free shipping labels will be provided for all returns.
For exchanges, if you would like to return your item for another size or style, you will need to return and order the size you need. We do waive restocking fees on all size exchanges (new order required).
Unsure of what size to purchase or have questions about a garment? We are here to help! Email email@example.com
All sale or outlet items are final sale unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, we can get you a refund of the amount paid.
Items purchased during a promotional sale where a discount has been applied at checkout (manually or automatically), are eligible for a refund. The total amount refunded or credited will be minus original shipping charges and restocking fees. Shipping cost is included with a free label provided for your return. This excludes sale items. Sale items purchase with promotional code will not be eligible for a refund.
Full price items purchased with a welcome code are eligible for the same returns procedure as full-priced goods.
We make every effort to provide goods of the highest quality to our customers and we hope that you never receive a faulty product from us. If, on the rare occasion, this does occur, please contact us immediately at firstname.lastname@example.org and ensure you include your order number and a photo of the fault within your email.
We will get back to you as soon as we can to fix the problem!
Gift cards cannot be returned.
HOW TO LODGE A RETURN
Return requests can be made via email through email@example.com, or by Logging In to your RASKANA account.
Your return request must meet the guidelines outlined above. RASKANA reserves the right to deny the return if the item(s) fail to meet our return policy requirements.
We are here to help! Email us at firstname.lastname@example.org