Although we try to accommodate our customers, unfortunately once an order has been processed, we cannot make any changes. If you have just placed your order, please send our Customer Care Team an urgent email at contact@raskana.com to discuss a possible solution.

Although we try to accommodate our customers, unfortunately once an order has been processed, we cannot make any changes. If you have just placed your order, please send our Customer Care Team an urgent email at contact@raskana.com to discuss a possible solution.

If your order is placed before 12:00pm (midday) EST, your parcel will be dispatched within 24 hours. Any orders placed on a Saturday, Sunday or Public Holiday will be processed within 24 hours of the following business day. During busy sale periods, please allow 2 additional days for dispatch.

Tracking information will be sent via email from RASKANA once your parcel has been dispatched.

Any delivery date or time specified by RASKANA is a best estimate only. RASKANA is not liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Please check our shipping page here.

You are welcome to lodge a return request within 10 days of your parcel being received. Items must be returned in original condition, unworn, unaltered, unwashed, with original packaging and with all tags attached. RASKANA does not cover the shipping cost for returning an item. We recommend using a traceable service to reduce the risk of lost parcels.

Before lodging your request, please read through the conditions below to ensure your item is eligible for a return.

RASKANA does not cover the cost of returns and the responsibility of the return lies with the customer. Please ensure that you purchase a return satchel using a traceable service. Additionally, once your return has been delivered to us, it can take up to 72 hours to process the credit note, refund, or authorised exchange.

If you wish to make an exchange, please note that you will need to place a new order after your return is initiated.  You may wait for your return to be completely refunded and then place a new order online, or immediately place your order to guarantee availability. After your return is processed, your refund will go back to the original form of payment.