You are welcome to lodge a return request within 10 days of your parcel being received. Items must be returned in original condition, unworn, unaltered, unwashed, with original packaging and with all tags attached. RASKANA does not cover the shipping cost for returning an item. We recommend using a traceable service to reduce the risk of lost parcels.
Before lodging your request, please read through the conditions below to ensure your item is eligible for a return.
All full priced items are eligible for a refund or credit note. The total amount refunded or credited will be minus original shipping charges.
Refunds are reversed onto the original form of payment, i.e. credit card or credit note. Store credits are valid for 12 months from the date of issue. Shipping costs of returning an item is the responsibility of the customer.
Due to the limited nature of our inventory, we currently cannot facilitate exchanges. If you would like to return your item for another size or style, please lodge your request for a credit note to make a new purchase. If you need your item urgently, please email firstname.lastname@example.org and we will do our best to assist you.
Unsure of what size to purchase or have questions about a garment? Our Customer Service Team is on hand to assist. Emails email@example.com for help.
All sale or outlet items are final sale unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.
Items purchased during a promotional sale where a discount has been applied at checkout (manually or automatically), can only be returned for an online store credit (valid for 12 months). The total amount credited will be minus original shipping charges. Shipping costs of returning an item is the responsibility of the customer.
Full-priced items purchased with a welcome code are eligible for the same returns procedure as full-priced goods. Sale items purchased with a welcome code are final sale unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.
We make every effort to provide goods of the highest quality to our customers and we hope that you never receive a faulty product from us. If, on the rare occasion, this does occur, please contact our Customer Care Team immediately at firstname.lastname@example.org and ensure you include your order number and a photo of the fault within your email. The Customer Care Team will respond as soon as possible with a solution.
Gift cards are currently not available. When RASKANA gift cards become available, gift cards cannot be returned.
HOW TO LODGE A RETURN
Return requests can be made via email through email@example.com. Please have your order number handy.
Your return request must meet the guidelines outlined above. RASKANA reserves the right to deny the return if the item(s) fail to meet our return policy requirements.
We are here to help! Email us at firstname.lastname@example.org